FAQs

Reach Out Camden is a collective of four charities – The Advocacy Project,  Mind in Camden, Likewise and Voiceability delivering free mental health and wellbeing support across the Borough of Camden, London. 

Our services are open to anyone aged 18 or over who live in Camden or are registered with a Camden GP. Anyone can access the support, regardless of eligibility for formal adult social care or previous mental health support.

We provide a range of support including: 

• One-to-one support with a key worker or peer mentor 
• Activity groups such as informal social spaces, arts and crafts, exercise sessions, gardening, and day trips. 
• Peer support groups focussed on shared experiences or backgrounds.  
• Service user involvement through projects such as the Camden Borough User Group (CBUG) or Patients Council.  

We do not provide mental health advocacy. Our focus is on community connections and support.

Rethink provide Mental Health Advocacy services to Camden residents, please find their details here.

You can complete a referral form online via our website here (10–15 minutes) or by contacting us by phone, post – full contact details are available via our Contact Us page.

If you struggle to use the online form you can drop in to either Likewise (8 Fairhazel Gardens, South Hampstead, NW6 3SG) or Mind in Camden (Mind in Camden 
Barnes House, 915 Camden Road, London, NW1 9LQ).

A Reach Out Camden Navigator will contact you to schedule an initial “Get to Know You” meeting within 3 weeks, where you’ll discuss your needs and preferred support options. 

Yes, friends, GPs, or others can submit the form, provided you consent to them supplying information for the referral on your behalf.

No, only some details are required – these are clearly indicated on the referral form. Other questions are optional at the referral stage, but they may be important to discuss with your navigator.

Once you make a referral to Reach Out Camden, we take great care to make sure your information is looked after and kept safe. You can read our full privacy statement here (link), but some key points covered are: 

• The information we collect from you is used to deliver and evaluate our services, and we only collect information that is necessary for us to do this. 
  
• You have a right to access information we keep about you at any time, and ask us to delete or amend it. 
  
• The only other time we would share information externally to Reach Out Camden would be if  it is required by law, or to protect against harmful or illegal activity.

If you have any more questions about confidentiality or privacy, please get in touch with us. 

We believe everybody should have access to our services regardless of age, gender, disability, race, sex, sexual orientation, marital status, socio-economic status, religion or belief. These questions are not asked to exclude anyone from our services, rather they ensure we are providing a diversity of services for the whole community. Our aim is to work alongside people and adapt our offers so there is something for everyone. 

We are a non-judgemental team who welcome all people just as they are. We understand these questions can feel quite personal, so if you would feel more comfortable filling out this information in person with someone, just leave the section blank for now

Generally speaking, you need to either live in Camden or have a GP in Camden to access support. This is a necessity for our one-to-one support. Our team would be happy to talk through any specific questions.

Reach Out Camden is not an urgent response service.

If you are experiencing a mental health crisis and think that your life might be at risk, please call 999 or visit your nearest A&E if you can. 
You can also call the Camden Crisis Team on 0800 917 3333.

• Phone: +44 20 7241 8984 (please leave a voicemail; a team member will call back within 3 working days) 
  
• Email: Webadmin@reachoutcamden.co.uk 
  
• Post:  Reach Out Team 
  Mind in Camden 
  Barnes House 
  915 Camden Road 
  London, NW1 9LQ 

Reach Out Camden really welcomes feedback, contact us using the details above / on our Contact Us page to share ideas, comments, or concerns.